At SELAQI , we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or refund subject to the following conditions.

1. Return Eligibility

• Products may be returned within 7 days of delivery unless otherwise stated.

• Items must be unused, undamaged, and returned in their original packaging with all accessories and tags.

• Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods.

• Personalized or custom-made products.

• Digital products or downloadable content.

• Gift cards and promotional items.

• Products damaged due to misuse or improper handling.

3. Return Process

To request a return:

1. Contact our customer support team.

2. Provide your order number and reason for the return.

3. Follow the return instructions provided by our support team.

4. Once the returned item is received and inspected, we will notify you of the approval or rejection of your request.

4. Refunds

• Approved refunds will be processed using the original payment method.

• Refund processing times may vary depending on your payment provider.

• Shipping charges are non-refundable unless the return is due to our error or a defective product.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

6. Order Cancellation

Orders may be canceled before they are shipped. Once an order has been dispatched, it cannot be canceled and must follow the return process.